Debbie Mayo Smith, International Motivational Speaker
Motivational Speakers, Sales, Marketing, Time Management, Productivity, Technology, Tips

Improving your conversations

Improving conversations

If you watch a dog or cat, you’ll notice their ears turning to catch sounds. And when you call them, boy do their ears perk up! Think of your listener doing this every time you bring them into your conversation with the word ‘you’. Eliminate as many I’s and me’s as you can and turn your stories around. A correct I to you ratio and
stories are some of the best ways to help you get your point across, from increasing the size of a sale to impressing a potential client, staff member or acquaintance. Stories can even be used to pacify an irate customer – they help get your point across in a
memorable and persuasive manner.

Wrong: I have a client called Bob.
Right: You might know someone like Bob, a client of mine.

Wrong: I love this.
Right: You’ll really enjoy this.

Bonus
What’s on the wall
When you go to someone’s office for the first time, look at what’s on the wall. It gives you something – a sail boat, golf, accreditation, family size – to talk about initially, to build rapport.

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Books

Marketing in Today's Wired World

Marketing in Today's Wired World alerts you to the many profitable and clever ways you can use email, txt, video and audio messages to boost revenues, recruit new business, cut costs, improve customer service and leapfrog in front of your competition.
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101 Quick Tips for Google and Email
101 Outlook and Google Tips Debbie's years of experience working with email and Google are packed into this easy to read #1 bestselling book.
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101 Quick Tips: Create a Great Customer Experience
101 Customer Experience Tips do you want more sales, referrals and repeat business? Then you need this book! You won't want to miss these 101 tips to place your head and shoulders above the crowd to build customer loyalty, word of mouth, and profits.
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101 Quick Tips: Surviving the Kids
101 Balancing Tips with nine children between them and busy careers, let Debbie and Mary Lambie use their experience to make this practical little book a goldmine of solutions for you.
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Conquer Your Email Overload Superb Tips and Tricks For Busy People
Save hours a week using clever, timesaving 'how-to' solutions to the top problems you have using email, your calendar, address books/contacts.
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