Debbie Mayo-Smith international inspirational motivational how-to speaker technology, time management, improving business performance
Motivational Speakers, Sales, Marketing, Time Management, Productivity, Technology, Tips

Customer Service Lessons from An 82 Year Old

“Please can you come over and help organise my computer files” asked my 82 year old mother in law. “Of course Mog, my pleasure. I’ll be over tomorrow about 1:15 – 1:30.”

While driving the 5 minutes to her home, at 2:00 she rang.  “Yes, I’m coming, I’m sorry I was a bit delayed. Be right there” I said feeling guilty as hell.

The job wouldn’t have taken 15 minutes, but I got tea, muffins and a profusion of thanks. It was no effort at all really.

Later that afternoon while on the office phone, my cell rang. It went to message. My mother in law left a message to say thank you once again.

My initial reaction was “gee, she really didn’t have to do that. And a cell phone call to boot!” Ten minutes later it dawned on me how utterly lovely it was. How much I appreciated that little extra that she had done. IT made me feel special.

How different this was from my experience of sending out over 70 hand written cards with a gift of my new 101 Quick Tips book to a group of my clients the previous month. While I expected nothing in return, it still floored me that I had only received two thank you emails and a note from the 70.

Now I know an 82 year old grandmother has far more time on her hands than you or I with the 1001 demands on our attention.

Make time. Will you be a customer service leader and reap the rewards? Or simply one of the pack that has no time for the equivalent of good manners in business


Debbie Mayo-Smith called the Queen of Productivity is an International Motivational Business Speaker and best selling author! (http://www.successis.co.nz) Let Debbie help you with easy practical ways to improve your business profitability, personal productivity and work life balance. Debbie lives in NZ and travels the world speaking, writing and training. Why not enrol for our free newsletter?


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