Debbie Mayo-Smith international inspirational motivational how-to speaker technology, time management, improving business performance
Motivational Speakers, Sales, Marketing, Time Management, Productivity, Technology, Tips

Make your company easy to do business with

I was chatting with Kevin Drinkwater, Chief Information Officer of a successful international
trucking firm.‘We don’t use voice mail at Mainfreight,’ Kevin said.‘What?’ I exclaimed.
‘We are allowed it on cell phones,’ he qualified, ‘but our policy is to answer the phone within three rings.

Each branch handles their own calls (no call centres) and only the head office has a receptionist. We want our customers to have immediate contact with their local people.’
‘It has especially surprised our customers in the USA and business has increased considerably along with this policy. The customers love it – they feel it makes us easy to do business with. It’s been so successful it’s now one of our main selling points.’

This multi-million-dollar business generates such goodwill and word of mouth – they don’t even employ a marketing manager!

 


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