Debbie Mayo-Smith international inspirational motivational how-to speaker technology, time management, improving business performance
Motivational Speakers, Sales, Marketing, Time Management, Productivity, Technology, Tips

Trust

Garry Holloway, the owner of a diamond store in Victoria, Australia, says that when a prospective customer (usually female) mentions she needs to bring her partner in to see a ring she’s interested in, he insists his sales team give it to her to take home and show her partner. They do this with minimum fuss, asking only for an address, phone number and a
simple signed sale or return handwritten docket. The sales people are professional and can ascertain who not to give a ring out to.

They have never lost a ring (they stock diamonds worth more than $100,000) and at least 75% result in a sale.

The real reason he insists on this is because one of his core business values is trust. Trust is something that is earned and it begins with Garry. By trusting others, they show that they can be trusted simply because untrustworthy retailers would never give out a diamond ring without taking the client’s licence, watch, car or some other asset as collateral.

 


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