Debbie Mayo-Smith international inspirational motivational how-to speaker technology, time management, improving business performance
Motivational Speakers, Sales, Marketing, Time Management, Productivity, Technology, Tips

Phone etiquette matters

Most of us are stressed at work and we rush to get everything done, which can make us abrupt and impatient. This comes through loud and clear on the phone and it does not give customers the kind of experience they want.

Make sure your staff understand that how they sound on the phone can affect whether the caller becomes a customer or whether an existing customer comes back for more.

To create a great phone experience, staff need to sound relaxed, happy and friendly when they answer the phone.

They should:

• greet the caller (‘good morning’)

• state the business name (‘welcome to . . .’)

• say their own name (‘I’m . . .’)

• offer to do something (‘how can I help you?’).

 


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