Debbie Mayo-Smith international inspirational motivational how-to speaker technology, time management, improving business performance
Motivational Speakers, Sales, Marketing, Time Management, Productivity, Technology, Tips

Speed things up

Your customers want to do business quickly. Customer satisfaction surveys show customers feel they have to wait too long to have the phone answered, to be served or to get the product or service they bought.

Don’t make them wait Examine your customer feedback. Question staff and customers to find where things don’t move quickly enough, then look at how you can streamline your
business processes and remove bottlenecks.

Bonus
Look at what you do when something is urgent. Determine what you would have to change to handle every customer contact and order that way.

 


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