Debbie Mayo-Smith international inspirational motivational how-to speaker technology, time management, improving business performance
Motivational Speakers, Sales, Marketing, Time Management, Productivity, Technology, Tips

Don’t take the easy way out

‘We’re out of stock’, ‘I don’t know’, ‘You need to . . .’,
‘You have to go . . .’ – it is so easy to fob the customer off, isn’t it? Don’t!

Resist temptation
Don’t take the easy way out. Show your customers you care enough to put effort into helping them.

One study found 36% of people said making a genuine effort to help them created a great customer experience – even if the attempt didn’t produce the result the customer wanted.

Another study found that 88% of customers said they wanted staff to take them to where the product was located, not just to point in the general direction.

 


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