Debbie Mayo-Smith international inspirational motivational how-to speaker technology, time management, improving business performance
Motivational Speakers, Sales, Marketing, Time Management, Productivity, Technology, Tips

Train young staff first

Communication novices
Don’t unleash new, younger employees on your customers without testing their communication skills first. There’s a very good chance they won’t have the experience of good phone etiquette or practice in the art of communication.

Do you want an employee using ‘like’ or ‘cool’ in every other sentence when speaking with your customer?

The current mode of communication for the vast majority of youth today is text based. For years now they either ‘txt’ friends or talk communally through computer instant messaging.

 


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